TERMS AND CONDITIONS
- General Terms and Conditions
This document contains the Terms and Conditions governing the use of this website and the contract that binds both parties – you and us – (hereinafter, the “Terms and Conditions”). These Terms and Conditions establish the rights and obligations of all users (hereinafter, “you” / “your” / “the Customer”) and those of www.almasecretprofesionales.com (hereinafter, “we” / “our” / www.almasecretprofesionales.com / “THE COMPANY”) in relation to the products/services we offer through this website: www.almasecretprofesionales.com.
Please read these Terms and Conditions and our “Privacy Policy” carefully before clicking the “PLACE ORDER” button to complete your order. By using this website or placing an order through it, you agree to be bound by these Terms and Conditions and our “Privacy Policy”. Therefore, if you do not agree with all the Terms and Conditions and the “Privacy Policy”, you must not place an order.
Purchasing ALMA SECRET products through its dedicated website for Professionals entails the express and unconditional acceptance of each and every one of these Terms and Conditions. Your acceptance of these Terms and Conditions is formalised online by clicking the corresponding “PLACE ORDER” button when making a purchase. These Terms and Conditions may be amended, so you should read them before placing each order.
If you have any questions regarding the purchase terms and conditions or the Privacy Policy, you can contact us by email at pedro@almasecret.com.
1.1. Company details
www.almasecretprofesionales.com is a registered trademark belonging to BLISS NATURE, S.L., with Tax Identification Number (CIF): B73918310, registered in the Commercial Registry of Murcia (Volume 3167, Folio 176, Entry 1, Sheet MU-92514), with registered address at Calle Ramón Gaya, 3, 30892 Librilla, Murcia, SPAIN.
Professional customers may contact us through our administration telephone number: +34 643 13 32 32.
www.almasecretprofesionales.com shall not be held liable for the improper use of the information contained on its pages. The total or partial reproduction of this website in any other medium is prohibited without the express authorisation of www.almasecretprofesionales.com.
- Privacy Terms
The personal data provided by the user will be used solely for the purpose of shipping the requested products.
www.almasecretprofesionales.com undertakes not to transfer your personal data to other companies for the purposes established in Spanish Organic Law 15/1999 of 13 December on Personal Data Protection. The purposes for which data is collected are: the presentation and provision of information regarding the company’s services, conducting sales visits and following up with prospective customers for the subsequent contracting of the services offered by the company; as well as customer control, management, support, maintenance and invoicing, the sending of commercial information and customer loyalty activities.
The User declares that they have been informed of the conditions regarding the protection of personal data and accepts and consents to the processing of such data by www.almasecretprofesionales.com in the manner and for the purposes indicated in this Personal Data Protection Policy.
Please refer to the Privacy Policy section for all additional information relating to data protection.
- Products and availability
All cosmetic products sold on www.almasecretprofesionales.com are new, 100% original and supplied in their original container and/or packaging.
At www.almasecretprofesionales.com, we always try to maintain the highest possible stock levels of our products in order to fulfil orders quickly and efficiently, but we cannot guarantee that our website or its content will always be available.
For operational reasons such as maintenance, repairs or website improvements, the service may be interrupted, and it may be necessary to change or suspend the availability of any content, products or services at any time and without prior notice.
- Prices
The prices published on the website are expressed in euros.
Published prices do not include shipping costs. Special offers will be valid on the dates indicated on the website, in the corresponding communications or while stocks last, as will the prices stated in the offer.
www.almasecretprofesionales.com reserves the right to modify products, promotions, commercial terms and prices at any time and without prior notice. In the event of a price change, products will be invoiced at the price applicable at the time the order is registered.
- Shipping
In Spain, we ship to mainland Spain and the Balearic Islands.
We do not ship to the Canary Islands, Ceuta, Melilla or Gibraltar.
For additional shipping destinations, please contact your team manager.
Orders placed before 10:00 a.m. are processed on the same day. Orders placed after 10:00 a.m. will be processed on the following business day, from which point the delivery period will begin.
The estimated delivery time is 24/48 hours in mainland Spain (excluding Saturdays, Sundays and local or national public holidays), unless the recipient is absent and a new delivery date needs to be arranged. For all other destinations, please contact us for further information.
During special promotional periods, Black Friday, Cyber Monday, Singles’ Day or special launches, we will endeavour to meet these delivery times, but they cannot be guaranteed.
When your order is dispatched, you will receive an email confirming shipment and providing tracking details. If you have any questions or experience any issues, please contact the courier using your tracking number to arrange delivery, or contact our support team via WhatsApp on our factory telephone number: +34 643 13 32 32, providing your order number (consisting of a combination of letters).
Shipping costs will be those specified in the SHIPPING section at the bottom of the website and will be displayed when placing the order and before proceeding with payment.
Deliveries will be made Monday to Friday between 9:00 a.m. and 7:00 p.m. Deliveries are not made on Saturdays, Sundays or public holidays. If no one is present at the delivery address, the courier will not leave the parcel and will return it to its depot in order to make a second delivery attempt. If no one is available at the address on two occasions, the Customer must contact the courier to arrange a new delivery date (third attempt). If no one is available at the address on this third occasion either, the Customer must arrange a new delivery date (fourth attempt), which will incur an additional charge equivalent to the price/rate stated on the website for this service at the time the fourth delivery attempt is requested. These timeframes ultimately depend on the transport company and the destination. Delivery shall be deemed completed once the recipient signs for receipt of the order. It is the recipient’s responsibility to inspect the products upon receipt and report any reservations or claims considered necessary as soon as possible.
It is extremely helpful and mutually beneficial for you to provide all shipping details clearly and accurately, as well as any additional instructions in the case of addresses that may be difficult to locate. It is also important to provide contact telephone numbers where you can easily be reached, such as a mobile or work number, as the courier may sometimes need to contact you to clarify any queries.
Although most deliveries are made within the stated timeframe, shipping delays may occasionally occur. If you have received an email confirming that your order has been dispatched but have not yet received it, this may be because the courier was unable to locate your address, attempted delivery while you were away, or encountered some other issue. In this case, please contact the courier using your tracking number to arrange delivery.
The courier will hold the order for 7 business days in order to complete delivery. If the Customer cannot be found at the delivery address during this period, the order will be returned to our facilities.
Once the returned order arrives at our facilities, the professional Customer must pay the shipping costs for a new shipment if they wish us to resend the order. If the Customer no longer wants the order, the total order amount will be refunded, less the return shipping costs. Return shipping costs are the same as standard shipping costs.
Returns due to withdrawal: Returns based on the right of withdrawal are not permitted for wholesale sales to professional customers.
Returns due to damage and/or irregularities: If a product is received in poor condition or has been damaged during transport, please contact administracion@almasecret.com.
Returns due to expiry date: Returns of expired products are not accepted, as the Customer is considered fully responsible for promoting the sale of these products in order to ensure and guarantee appropriate stock rotation within their business.
- Shipping costs
MAINLAND SPAIN
FREE shipping on orders over €200 (excluding the Minor Balearic Islands).
For orders under €200, shipping costs are €5.99.
Delivery time: 24/48 hours.
Courier: GLS - ASM.
BALEARIC ISLANDS (MAJOR ISLANDS)
For orders under €200, shipping costs are €7.80.
For orders over €200, shipping is free.
Courier: GLS - ASM.
BALEARIC ISLANDS (MINOR ISLANDS)
For orders under €200, shipping costs are €19.90.
For orders over €200, shipping costs are €13.90.
Courier: GLS - ASM.
FOR OTHER COUNTRIES
Shipping costs will correspond to the applicable rates for each available country and will be displayed when placing the order and before proceeding with payment.
- Payment methods and security
7.1. Credit card
When using this payment method, www.almasecretprofesionales.com establishes a secure connection with the bank’s payment gateway, transmitting only the final purchase amount. www.almasecretprofesionales.com does not process, store or request your banking details or card number at any time; this information is handled exclusively by the bank’s payment gateway within its secure environment. www.almasecretprofesionales.com does not charge any fees for using this secure service.
7.2. Bank transfer
When paying by bank transfer, you must include in the PAYMENT REFERENCE your order reference (consisting of letters) and your company name or the email address with which you are registered. For further information, please contact us at pedro@almasecret.com or by telephone at +34 643 13 32 32.
The bank account number is provided automatically once the purchase has been completed. Payment by bank transfer is slightly slower than an immediate payment method, but we will endeavour to process your order as quickly as possible. If you email us the proof of payment in advance, we will be able to speed up the order preparation process.
Please send proof of payment to: pedro@almasecret.com.
- Returns
8.1. Return procedure
All products purchased from THE COMPANY may be returned and refunded, provided that the Customer informs THE COMPANY of their intention to return the purchased product(s) within a maximum period of 30 business days from the date of delivery and that all other conditions set out in this section are met.
THE COMPANY will only accept returns that meet the following requirements:
- The product must be in the same condition in which it was delivered and must retain its original packaging and labelling.
- The return shipment must be made using the same box in which the product was received in order to protect it. If the original box cannot be used, the Customer must return the product in suitable protective packaging to ensure that it reaches THE COMPANY’s warehouse in the best possible condition.
- The product must have been purchased through our website: www.almasecretprofesionales.com.
- The order number and personal details required to identify the Customer must be provided, together with the reason for the return.
In order to make the return process easier for Customers and to ensure that returns can be properly tracked, THE COMPANY establishes the procedure specified by THE COMPANY as the sole return procedure.
- If the reason for the return is attributable to THE COMPANY (the product is defective, it is not the product you ordered, etc.), the Company will arrange collection of the order and/or product, and the corresponding amount will be refunded, including shipping costs where these have been paid. Preferably, unless the matter is urgent, the return may be coordinated with the shipment of another order in order to reduce shipping costs.
Please contact us via WhatsApp at +34 643 13 32 32 in the event of any issue.
- If the reason is different (the products were supplied correctly but are not to the Customer’s liking), the specific circumstances will be assessed to determine whether the return can be accepted. In this case, the Customer shall bear the return shipping costs.
To make a return, you must notify us within 30 calendar days of receiving the product that you wish to return it. Notification may be made by calling our orders telephone number: +34 643 13 32 32.
Once we receive the returned products, we will check that everything is in perfect condition and proceed with the corresponding refund, exchange or other applicable action. In this case, the amount paid for the returned products will be refunded, but shipping costs will not be reimbursed.
8.2. Refunds to the CUSTOMER/PROFESSIONAL
Each product return will be assessed to determine whether it qualifies for a refund equal to the cost of the returned products less the cost of the return service, or whether the product will be exchanged for another product.
Only if the delivered product is defective or incorrect will THE COMPANY also refund the corresponding shipping costs to the Customer, where such costs have been paid.
Returns and partial cancellations will result in partial refunds. THE COMPANY will process the refund using the same payment method used for the purchase within 7–10 business days following confirmation that the returned order has arrived at the warehouse. The time required for the refund to appear in the Customer’s account or on their card will depend on the card and the issuing institution. The processing period may be up to 7–10 days for debit cards and up to 30 days for credit cards.
www.almasecretprofesionales.com reserves the right to offset the difference between the value of the items sent to the Customer and those returned by the Customer in the following circumstances:
- When the products have been used or handled improperly, negligently or in a manner inconsistent with their characteristics by the Customer.
- When the products have been damaged or deteriorated.
- When the lack of conformity is due to normal wear and tear.
- Product warranties
The products offered by www.almasecretprofesionales.com are covered by a warranty. Therefore, if, despite our strict quality controls and for reasons beyond our control, you receive an unwanted item, an item with a manufacturing defect or an item in poor condition, www.almasecretprofesionales.com will assume responsibility in accordance with applicable consumer protection legislation.
We ask that, as soon as you become aware that a product is not in conformity, you contact our Customer Service team by telephone at +34 643 13 32 32 to report the issue.
www.almasecretprofesionales.com shall not be liable for negligent or improper use of the purchased product.
In the event of a defective product or a product received in poor condition, we will replace it. Our courier will collect the defective product when delivering the replacement. All arrangements will be completely free of charge for the Customer.
- Amendment of the Terms of Use
THE COMPANY reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these General Terms and Conditions. For this reason, THE COMPANY recommends that the Customer read them carefully each time they access the Website.
Customers and Users will always have access to these Terms of Use in a visible and freely accessible location for consultation whenever they wish. In all cases, acceptance of the Terms of Use will be a prior and essential requirement for the purchase of any product available through the Website.